Privacy Policy

At Surefix Solutions, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services. By using our platform, website, or mobile application, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect various types of information in order to provide and improve our services. The information we collect includes:

Personal Information:

Contact Information: Name, email address, phone number.
Account Details: Login credentials, profile information.
Payment Information: Billing address, payment methods, and transaction history for service payments.

Usage Data:

Device Information: IP address, device type, operating system.
Activity Information: Usage of our platform, search history, interactions with our services.

Location Data:

We may collect your device’s location if you allow location services to provide location-specific services such as dispatching a technician near you.

2. How We Use Your Information

We use your information to provide, enhance, and personalize our services, including:

Service Provision: To facilitate service requests and bookings.
Communication: To send you important updates, notifications, and promotional offers (only if you have opted-in for such communications).
Customer Support: To respond to your inquiries and provide customer service.
Payment Processing: To process payments for services rendered.
Personalization: To customize your experience and offer relevant services.
Analytics: To analyze trends and improve our platform's performance and user experience.

3. Data Sharing and Disclosure

We value your privacy and will not sell, rent, or trade your personal information to third parties. However, we may disclose your personal data in the following circumstances:

Service Providers: We may share data with third-party service providers who help us perform functions such as payment processing, analytics, and customer service.
Legal Compliance: We may disclose your information if required to do so by law or to comply with legal processes, such as a subpoena or court order.
Business Transactions: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

4. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Retention of Data

We retain your personal data only for as long as necessary for the purposes outlined in this policy. After that, we will securely dispose of your personal information unless retention is required for legal or business reasons.

6. Your Privacy Rights

You have the following rights concerning your personal data:

Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal data.
Deletion: You can request the deletion of your personal data, subject to applicable laws and regulations.
Opt-Out of Communications: You can opt-out of receiving marketing emails or notifications at any time.

To exercise these rights, please contact us at [Insert Contact Email].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor the activity on our platform and collect information. These technologies help us analyze trends, administer our services, track users’ movements, and improve your experience. You can configure your browser to reject cookies, but this may affect some functionalities of the site.

8. Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any linked websites before sharing personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately to have it removed.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will revise the “Effective Date” at the top of this policy. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at.